Shipping and Handling Terms
We want to set your expectations upfront about shipping and handling. We have two distinct product types here at Eco Petmax.
1. Products that are made and shipped from the USA (like our supplements)
2. Products that are sourced and stored from all over the world.
The shipping and handling terms vary depending on which type of item you buy.
If you buy a supplement it will be shipped within 2-3 business days and typically arrive at your house within 3-5 days after shipment.
If you buy a product that is sourced and stored from another country, please allow up to 21 business days for your product to arrive. It simply takes more time to process and ship orders from other countries.
Tracking Numbers: As soon as tracking number(s) become available we will email it to you. Please keep in mind tracking numbers are not available until the day the product is shipped, so you may not get one for a few days. However, we will send it when it's available and you'll be able to track your shipment door to door.
Note: The same order may arrive in separate boxes at separate times depending on where the products you order ship from. This happens for many reasons, but it's typically to save shipping costs on items we source from outside of the USA.
Your supplement shipments should arrive in the same box.